Welcome to Our Help Site

• Do you offer financing?

• Are your products commercial grade?
• Can I purchase extra/spare parts?
• Can your products be used outdoors?
• Do you charge sales tax?
• Do you have a showroom or brick and mortar location?
• Do you offer a price guarantee?
• Do you price match with other retail websites?

See all articles in General Questions →

• Can I add something to an order I’ve already placed?
• Can I place my order by phone?
• Can I preorder an item?
• Can I reserve an item before ordering, or reserve one that is out of stock?
• Do you offer a price guarantee?
• Do you offer financing?
• I am concerned about submitting my credit card information online. Is it safe to place an order on your site?

See all articles in Orders and Payments →

• Are finish colors shown in your photos accurate?
• Are swatches / samples available?
• Do you use BPL, flame retardants, or formaldehyde in your furniture?
• Leather Care Guide and FAQ's
• What kind of warranty is provided on your products?
• Where are your products manufactured?

• Can I cancel an order?
• How much is return shipping?
• If I choose to return my order, what happens next?
• What happens if I no longer have the packaging for the item?
• What is FINAL SALE?
• What is your return policy?
• What should I do if my shipment is damaged or defective?

• Can I change my shipping address after I place the order?
• Can I place my order on hold to be delivered after a certain date?
• Can I track my shipment?
• Can I upgrade to in-home delivery/assembly?
• Can you ship to a PO/APO/FPO Box?
• How long does it take to ship my order?
• How much do you charge for shipping?

See all articles in Shipping, Delivery, and Assembly →