Returns and Cancellations

  • Can I cancel an order?

    You can cancel anytime before an item ships. If you need to cancel an order, please contact our customer support team as soon as possible at (855) 310-1450, or email help@polyandbark.com. If an item has already shipped, this will be considered a return.

  • How much is return shipping?

    Returns & Exchanges 100-Day Happiness Guarantee Your happiness means everything to us! That's why we give you a 100-day return window from the date of delivery, to ensure your purchase is just right for your space. If it’s not a perfect fit, no worries – we’ll help you return it. Items must...

  • If I choose to return my order, what happens next?

    If you would like to initiate a return or exchange, please give us a call at (855) 310-1450, or email help@polyandbark.com. Our returns team will walk you through the process to ensure you have a smooth experience.

  • What happens if I no longer have the packaging for the item?

    Packaging Please return your item in its original packaging. If you do not have the original packaging, a per-item repackaging fee of $49 for Small Parcel Delivery and $99 for Truck Delivery items will apply. Upon receiving your return, we will inspect the item. If it's in like-new condition, we...

  • What is FINAL SALE?

    Items discounted and offered as FINAL SALE, cannot be returned. If an item is offered as FINAL SALE without the use of a discount code, it will be noted either on the product page, or collection page. If an item is offered as FINAL SALE with the use of a discount code, a FINAL SALE notice and a...

  • What is your return policy?

    Returns & Exchanges 100-Day Happiness Guarantee Your happiness means everything to us! That's why we give you a 100-day return window from the date of delivery, to ensure your purchase is just right for your space. If it’s not a perfect fit, no worries – we’ll help you return it. Items must...

  • What should I do if my shipment is damaged or defective?

    If anything shows up damaged or in less-than-perfect shape, please let us know! Take some pictures of the problem areas and send them along to us at help@polyandbark.com. We’ll be glad to help you from there with any replacements or repairs you may need!