General Questions
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Are your products commercial grade?
Unless otherwise stated, all of our products are designed for residential use, and commercial use will void the manufacturer's warranty. For any products that are tested to official commercial grade, this will be noted as such in the "Features" tab on the product page.While most items are not com... -
Can I purchase extra/spare parts?
Most of our items come as closed kits, and at present we're not able to make the kit components available for individual sale. However always reach out should you need something and we will check to see if we have what you need. -
Can your products be used outdoors?
Most of our items are suggested for indoor use unless specifically mentioned in the item’s description or Details tab. If you’re going to use any item such as chairs outdoors, it’s suggested that you not leave them uncovered in the elements, and bring them inside or cover them to extend their lif... -
We collect sales tax where we are required to by law. Any applicable taxes will be calculated at checkout.
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Do you have a showroom or brick and mortar location?
Currently we don't have any showrooms. This allows us to offer the great pricing you see since we do not have any showrooms or sales people. -
Do you offer a price guarantee?
THE POLY AND BARK STRESS-FREE, PRICE GUARANTEE We know you want to shop around (we don't mind) and sketch out that room over and over again before deciding on what to purchase. We've already taken the stress out of buying furniture online with our Free Shipping and 100-day returns. Now we are go... -
Do you price match with other retail websites?
Unfortunately, we do not price match with other retail websites. Various online retailers purchase Poly & Bark brand items and sell them directly, much in the same way they’d purchase a particular brand of shoe factory-direct and resell them to customers. This allows retailers to apply their ... -
Gift Cards Digital Gift cards purchased on Poly & Bark never expire. Digital Gift Cards are non-refundable. Digital Gift Cards may not be redeemed for Cash. Store Credit Store Credit expires 180 days after it's issued, and is non-refundable once used. Store Credit may not be redeemed for Cas...
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I have a question that is not answered here, can you help?
Our awesome customer service staff will be glad to help you with any other questions! Just drop us a line via the chat widget on the site, send us an email at help@polyandbark.com, or give us a call at (855) 310-1450! -
Digital products on Poly & Bark include, but are not limited to, the following: Shipping charges, upgraded delivery/assembly fees, extended delivery area surcharges, extended warranties, and gift cards.
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Will you send someone to help with assembly and installation?
Instructions are included with each item sold on our website. If you need further help with furniture assembly, there are a number of product pages which have video guides on how to assemble your item. For lighting installation, we always suggest utilizing an electrician’s expertise to mount your...