Manufacturers Warranty
Things don’t always go as planned. In the unlikely event your item arrives damaged, please get in touch with us right away. Please inspect items before signing for the delivery. Please refuse delivery if there is significant visual damage to the outer packaging.
1 Year Manufacturer’s Warranty
Our standard manufacturer’s warranty covers defects in materials and workmanship for one year from the products’ date of delivery.
10 year Limited Warranty
We offer a 10 year limited warranty on all upholstered sofas (leather and fabric). This warranty covers structural elements, such as wood frames, springs, joints, bases, legs and hardware, which are integral to the items use. If you experience an issue with your item, please let us know. We will arrange replacement parts, repair, and if necessary, a full replacement or store credit. Please note that all our warranties only cover items purchased directly on www.polyandbark.com. Warranties are non-transferable. Warranties are only valid when products are used for their intended purpose and exhibit normal use. Defects or damage resulting from negligence, misuse, accidents, abnormal use, modifications, or commercial purposes will not be covered by our warranty. You can reach our customer care team via this link: Contact Us
Accidental Damage Protection
We’ve partnered with Mulberry to provide you with Mulberry Extended Protection plans you can count on for your Furniture and Rug purchases.
WHAT’S COVERED?
- All food and beverage stains
- All human or pet stains
- Accidental rips, tears or seam separation
- Broken zippers and buttons
- Chipped, peeling or cracked wood
- Minor burn and heat marks
- Defects in materials and workmanship once the Limited Warranty expires
- Coverage begins Day 1 of delivery
- Easy to file claims online Full repair or replacement 24/7 Customer Support.
FREQUENTLY ASKED QUESTIONS:
What is Mulberry? Mulberry works with us to provide you with extended coverage on the products you purchase from polyandbark.com. Mulberry handles the claims process from day one and is always available, should anything go wrong with your product. You can find more information at getmulberry.com.
How do I purchase Mulberry Extended Protection? It’s as easy as adding Mulberry Extended Protection to your cart with your Furniture or Rug products and checking out. Once you purchase coverage, you will immediately receive a welcome email from Mulberry with access to your dedicated Mulberry dashboard, which you can use to manage your plan, file a claim and contact their team.
How do I file a claim? Simply log in to your dedicated Mulberry dashboard at getmulberry.com/login for a 1-click, receiptless claims filing process. You can also contact the Mulberry customer support team via support@getmulberry.com.
What happens if I return or exchange my Poly & Bark products? Each Mulberry Extended Protection plan is tied to the specific product with which it was purchased. This means when you return or exchange your product, you will also need to cancel the warranty with Mulberry (and purchase a new plan if you prefer).