Shipping, Delivery, and Assembly

• Can I change my shipping address after I place the order?

  As long as your order hasn’t shipped, we can make any changes to the order that you need! If your order has already shipped, it will be necessary to contact UPS about changing the address.

• Can I place my order on hold to be delivered after a certain date?

  As long as your order hasn’t already shipped, we can put a hold on your order for up to 21 days until you’re ready for us to send it! Just reach out to our customer service team to get this set up. Once an item has shipped, it may be held free of charge for up to 2 weeks.  If a longer hold is re...

• Can I track my shipment?

  Yes, an email with a tracking link will be sent once we’ve packed and shipped your order. Please note that all delivery dates are estimated and actual delivery times may vary or be subject to change.

• Can I upgrade to in-home delivery/assembly?

  For Truck Delivery items, we currently offer four delivery levels at checkout: Front Door Delivery - delivered to the outside entrance of your home or building at the ground level Enhanced Delivery - delivered to your room of choice on any floor Premium Delivery - includes Enhanced Delivery &a...

• Can you ship to a PO/APO/FPO Box?

  We do not currently ship to PO Boxes or the like, and require a street address in order to ship.

• How long does it take to ship my order?

  Most orders will ship out from our fulfillment centers within 1-2 business days, unless otherwise noted on the product page.

• How much do you charge for shipping?

  SHIPPING We offer Free Ground Shipping on all eligible orders* *Certain regional zip codes excluded. Extended Area Delivery Surcharges may be added to the order at checkout. Please be aware, this delivery surcharge is not refundable once the order ships. Please note that all delivery dates are...

• How will my order ship?

  Most orders take 24-48 hours to process and ship out of our fulfillment centers unless a specific estimated shipping date is displayed. All delivery dates are estimates and actual delivery times may vary or be subject to change. Our products are delivered in two ways, either: Parcel Delivery Pr...

• I ordered multiple items but they did not arrive together, what’s going on?

  In a multi-pack shipment, part of your order may get separated from the rest of the order. This usually happens because one truck was filled before the entirety of your order was loaded onto it. If you ever notice that your whole order hasn’t shown up, be sure to check your tracking link; on the ...

• What happens if I miss my delivery appointment?

  Parcel Delivery services like UPS and Fedex will make up to three attempts to deliver your packages, so don’t worry if you miss the first attempt! All Truck Delivery services call ahead to arrange delivery, and will hold your shipment locally for a few days while they call again to arrange anothe...

• Where do you ship to?

  At present, we only ship to physical addresses within the contiguous United States. If you need to ship elsewhere, please contact our customer service team for assistance.

• Will I get a call when the furniture is going to be delivered?

  With Parcel Delivery shipments, you’ll be notified with tracking that will indicate when your shipment is due to arrive. If you would like a notification, you can log into the UPS or Fedex site to request notifications to be sent via email when your shipment is near.  For LTL shipments, our Freig...